Privacy Policy
Medical & Appointment Booking Services
Last Updated: September 26, 2026
Cosmed Clinic, operating through our website cosmedclinic.in, is committed to protecting the privacy, confidentiality, and security of your personal and medical information.
This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our website, book an online or in-clinic appointment, or utilize our telehealth consultation services.
1. Information We Collect
We collect several types of information from and about users of our Website:
Personal Identifiable Information (PII)
Name, age, gender, phone number, WhatsApp number, and billing address.
Health & Medical Information
Medical history, current symptoms, details of hair or skin conditions, previous treatments, allergies, uploaded images or photographs of affected skin or scalp areas, and consultation notes or prescriptions.
Payment & Transaction Data
Billing information, payment card details, or payment gateway transaction IDs processed securely through third-party payment providers.
2. How We Use Your Information
We use the collected information for the following clinical and operational purposes:
Medical Services & Consultations
Facilitating online and in-person doctor appointments, enabling video consultations, issuing digital prescriptions, and providing tailored skincare or hair care treatment plans.
Appointment Management
Sending appointment confirmations, reminders via SMS, WhatsApp, or Email, and follow-up notifications.
Payment Processing
Processing consultation fees, issuing receipts, and handling refund requests.
Service Improvement
Enhancing our website performance, customer care experience, and technical stability.
Legal & Regulatory Compliance
Maintaining proper medical records as required by local health authorities and applicable medical board regulations.
3. Confidentiality of Health Data & Photos
Doctor-Patient Confidentiality
All health records, medical assessments, and consultation recordings or notes are treated with strict confidentiality in accordance with applicable healthcare privacy guidelines.
Uploaded Photographs
Images uploaded by patients for scalp or skin assessment are stored securely and accessed exclusively by authorized medical personnel for diagnosis and treatment evaluation.
They will never be shared, published, or used for marketing purposes without your explicit written consent.
4. Disclosure & Sharing of Information
Healthcare Professionals
Authorized dermatologists, trichologists, and clinic support staff directly involved in your care.
Third-Party Service Providers
Trusted partners who assist in operating our website, processing payments, hosting cloud servers, or managing communication platforms, all bound by confidentiality agreements.
5. Data Security & Storage
We retain your personal and medical records for as long as necessary to provide medical services, maintain continuous health history for follow-ups, and comply with medical record retention regulations under applicable laws.
6. Third-Party Links
Our Website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of external sites.
We encourage you to read the privacy policies of any linked platform you visit.
7. Updates to This Privacy Policy
We reserve the right to modify or update this Privacy Policy at any time. Any changes will become effective immediately upon posting on this page with an updated “Last Updated” date.
8. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact our Data Protection/Clinic Team at:
Clinic Name: Cosmed Clinic
Data Privacy / Support Email: cosmed.skin@gmail.com
Phone / WhatsApp: 8109346087